Peakclimberse

At Peak Climber SE, we’re committed to providing top-quality climbing gear that meets your standards for safety, durability, and performance. We understand that sometimes a product may not meet your expectations, and we’re here to ensure a smooth and convenient return process to keep your climbing journey on track.

Our 30-Day Return Window

If you’re not completely satisfied with your purchase, we offer a 30-day return window from the date of delivery. This allows you ample time to inspect your item and determine if it meets your needs. Whether it’s the fit, functionality, or simply a change of mind, we want you to feel confident in every piece of gear you receive from us.

Eligibility for Returns

To qualify for a return, items must be in their original condition—unused, unaltered, and with all tags and packaging intact. This ensures that returned items remain in pristine condition for the next climber who may benefit from them. We are unable to accept returns on items that show signs of wear, damage, or modification.

How to Initiate a Return

To begin the return process, simply contact our customer support team at [email protected]. Please include your order number and a brief description of the reason for your return, so we can provide specific instructions and assist you promptly. Once your return request is approved, we’ll guide you through the process to ensure everything goes smoothly.

Refunds and Processing Time

Upon receiving and inspecting your returned item, we will initiate a refund to your original payment method. Please allow 7-10 business days for the refund to be processed, as it may take some time for the credit to appear in your account, depending on your bank or payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend starting with a return of the original item and placing a new order. This approach allows us to ensure the quickest delivery of your replacement gear, so you can keep your climbing plans on schedule.

Defective or Damaged Items

We take quality seriously, but if you receive an item that is defective or damaged, please reach out to us immediately. We’ll work quickly to provide a replacement or arrange for a return at no extra cost to you, ensuring that you’re fully equipped for your next climb.

Contact Us

Your satisfaction and confidence in our products are essential to us. If you have any questions about our returns process or need assistance with a specific order, please feel free to contact our team at [email protected]. We’re here to support your adventure, making sure you’re fully satisfied with every piece of gear from Peak Climber SE.

Thank you for choosing Peak Climber SE. We’re committed to equipping your climbs with gear you can trust, and we’re here to make sure you’re happy with every purchase.